A 2-year-old cooker dies. The fan is $1, but the factory doesn't stock it. You refund the unit and your client remembers.
Most factories quote a 1-year warranty — then say "no spare parts available" the moment you need one. The warranty exists on paper only. What makes it real: a spare-parts price list agreed when you order (fan, board, glass, knob, NTC), a small spares kit shipped with the container, a written lead time for parts, and an exploded diagram so your local tech fixes it instead of refunding it.
A $1 fan and a 20-minute fix, or a full refund and a lost customer. The difference is decided the day you order.
Want a real spare-parts pool, not a paper warranty?
Name your market and order size - we'll agree a spare-parts price list, supply commitment and lead time up front, with a service kit shipped with your order.
